Service Overview
Rather than calling third-party technicians after systems break down, an AMC client enjoys structured, priority SLA coverage. We document your entire network map, server configurations, and endpoint assets, enabling our team to respond to issues instantly. We handle patch management, security sweeps, printer support, and monthly cleaning visits under a fixed cost structure.
Resilient Infrastructure Philosophy
We don't just solve computer bugs; we design, audit, and administer highly optimized business technology networks. By conducting regular patch upgrades, hardware diagnostics, and redundancy audits, we protect client operations from outages.
The Cost of Unmanaged IT Infrastructure
Allowing an IT environment to run without certified, proactive oversight exposes an enterprise to severe operational hazards. From software patch gaps to messy wiring structures, the absence of systematic management causes critical failures.
Standard IT Vulnerabilities
- Inflated repair costs from ad-hoc emergency technician visits.
- Undocumented network cabling and configurations causing long recovery times.
- Accumulated dust and unpatched registry errors slowing computers down.
- Backup lapses occurring unnoticed until a critical crash occurs.
Our Proactive Protections
- Fixed annual cost covering unlimited support calls and priority SLA dispatch.
- Full network mapping, server indexing, and infrastructure documentation.
- Monthly physical visits to clean fans, test RAM, and run registry cleanups.
- Proactive daily verification of database backups and security health.
What's Included: Key Features
Our Annual Maintenance Contract (AMC) service provides a comprehensive suite of system administration tasks. We cover all technical operations, including desktop configurations and multi-site database mirroring.
Comprehensive Desktop AMC
Covers operating system support, registry checks, malware cleanup, local printer integrations, and standard mouse/keyboard replacements.
Server & Storage SLA
OS patch validation, mirror storage health, heat sensor monitoring, Active Directory configuration checks, and NAS space allocation.
Network & Firewall AMC
Router configuration backups, firmware updates, switch port integrity mapping, Wi-Fi dead-zone audits, and ISP monitoring.
Priority On-site SLA Dispatch
Guaranteed dispatch of a certified engineer to your MIDC Ambernath or Thane property within 2 hours of critical failures.
Our Onboarding & Service Process
We implement a structured transition framework to ensure zero service disruption during onboarding and deployment.
Asset Auditing
We index all PCs, laptops, servers, switches, and biometrics, generating a detailed baseline condition report.
Network Mapping
Our team cleans up physical wiring, documents IP allocations, and configures backup failovers.
Proactive Baseline Setup
Installing antivirus tools, setting up backup schedules, and configuring remote support clients on workstations.
Routine AMC Execution
Monthly on-site preventive cleanups, daily remote backup audits, and 24/7 priority SLA support.
Technical Frequently Asked Questions
Review answers to standard operational questions regarding our Annual Maintenance Contract (AMC) process.